Dedicated service, ensuring a worry-free cloud experience.

CloudSeven’s professional operations team meticulously crafts a comprehensive VIP membership service system, offering a variety of support and guarantees for both domestic and international users. This ensures premium after-sales service, making cloud deployment easier and more efficient.

24/7 Service

Our team of professional service engineers provides 24/7 support. If you encounter any issues while using CloudSeven, you can seek help by submitting a ticket. We are dedicated to serving you.

Frequently Asked Questions

1.New purchases can request a no-questions-asked refund within 24 hours.
2.Each user is limited to one cloud server refund per month, with a maximum of one refund per month; each user is also limited to one virtual host refund per month, with a maximum of one refund per month.
3.No contract signed and no invoice requested.
4.Some promotional products do not support the 24-hour no-questions-asked refund (see promotion rules for details).

Submit a refund request in the User Center > System approval > Funds will be credited to your CloudSeven account, which you can check directly in the User Center.

Hello, renewal and upgrade orders are considered sub-orders and are not eligible for refunds. However, if the main purchase order meets the 24-hour no-questions-asked refund policy, you can request a refund for both.